Retail and eCommerce
Reimagine Shopping and After Sales with Citizens
How Tata CLiQ Unlocked 10X ROI with WhatsApp
Speed Up the Buying Journey
- Enable customers to find products easily by using keywords or simply describing what they want in their own words.
- Tailor every interaction using insights from browsing patterns, purchase history, and chat behavior.
- Display timely, context-based deals and promotions that inspire customers to complete their purchase.
Turn Visitors into Loyal Customers
- Suggest products that match each shopper’s preferences and buying behavior, using recency, frequency, and spend insights.
- Send timely abandoned cart reminders across 30+ channels like WhatsApp and SMS, complete with easy payment options to drive checkout.
- Encourage repeat sales through back-in-stock updates, new product launches, cross-sell recommendations, and convenient reorder prompts.
Streamline Costs with Intelligent Support
- Use AI to instantly handle common inquiries like shipping updates and payment status.
- Handle complex issues through natural text, voice, or video conversations that feel personal and reassuring.
- Offer 24/7 help in multiple languages, while automating delivery alerts, returns, and exchange requests to keep customers informed and satisfied.
Why Choose Us ?
25+ Ready-to-Use Journeys
Deploy an AI retail assistant packed with micro journeys like product search, size guidance, personalized recommendations, FAQs, and more.
30+ Channels, Endless Reach
Connect with shoppers across 30+ messaging channels via text, voice, or video for a true ‘shop anywhere’ experience.
Advanced Retail AI Brain
Leverage a self-learning knowledge base with 170+ unique retail intents, topic modeling, automated tagging, and instant Q&A generation.
30+ Channels, Endless Reach
Connect with shoppers across 30+ messaging channels via text, voice, or video for a true ‘shop anywhere’ experience.
WhatsApp Commerce Ready
Showcase your product catalog on WhatsApp to boost sales, simplify browsing, and increase engagement.
Powerful Consumer Insights
Uncover valuable trends spot in-demand products, discover new market opportunities, track FAQs, and measure AI performance.
Frequently Asked Questions
What is Conversational AI for Retail ?
Conversational AI for retail uses intelligent chat and voice assistants to help customers discover products, ask questions, and complete purchases through natural, interactive conversations.
How Can a Product Discovery AI Agent Help ?
A product discovery AI Agent makes shopping easier by understanding customer preferences, recommending relevant products, and guiding them to the right choices faster boosting conversions and satisfaction.