Government
Empowering Direct Connections with Citizens
Drive Large-Scale Adoption of Initiatives
- Engage millions of citizens within hours while creating a personal connection with each individual.
- Use demographic insights and past interactions to send broadcasts that truly resonate with every recipient.
- Make sure important updates reach everyone by automatically switching channels if the primary one fails.
Engage Citizens via Two-Way Conversations
- Let citizens apply for schemes, get answers, and access services instantly without waiting in long queues or facing delays.
- Connect with people in their native language using Generative AI that translates conversations into more than 50 languages seamlessly.
Manage Large Volumes of Queries with AI
- Deploy AI-powered Agents to handle FAQs in natural, local languages, making information easy to access for everyone.
- Redirect more complex queries to human agents with full chat context, ensuring smooth and hassle-free assistance.
- Make it simple for citizens to file grievances and receive real-time updates on their status, keeping them informed every step of the way.
Why Choose Us ?
Citizen-Centric Solutions
Deliver tailored services for government bodies spanning utilities, transport, healthcare, and disaster response.
Drive Quick Adoption
Bridge awareness gaps and connect citizens directly with public institutions for faster program uptake.
Speed Up Resolution Times
Lighten administrative workloads with AI-powered self-service options that handle common tasks efficiently.
Seamless Payment Integration
Enable smooth payment collection for utilities, taxes, and more through trusted messaging channels.
Simple Digital eKYC
Streamline citizen verification with easy-to-follow flows and secure document collection for tasks like voter ID updates.
Actionable Analytics
Gain insights with detailed reports on message delivery, citizen engagement, query resolution rates, and campaign performance.
Frequently Asked Questions
What does CitizenLink do ?
CitizenLink is designed to modernize how governments connect with citizens making services more accessible, communication more personal, and processes faster.
Which channels can we use with CitizenLink ?
You can reach citizens across 30-plus channels including WhatsApp, SMS, voice, video, web chat, and other popular messaging apps.