Zoop Simplifies Train Meals with WhatsApp Orders

Project details

Category
Date July 11, 2025
Website www.google.com
Author sozha_ai
How it works:
Zoop partnered with WhatsApp to offer a seamless food ordering experience for train passengers across India. Instead of navigating apps or websites, passengers simply send their PNR number or train details via WhatsApp to initiate an order. The bot instantly fetches their journey details, shows nearby station options, and offers curated menus from partner restaurants at upcoming stops.
Once the customer selects a meal and places the order, Zoop processes it and aligns delivery to the designated station where the train will halt. Passengers receive live updates, payment links, and delivery confirmation—right in their WhatsApp chat. This frictionless flow makes it easy for travelers to enjoy hot, hygienic meals without stepping off the train or worrying about missing vendors.
Zoop partnered with WhatsApp to offer a seamless food ordering experience for train passengers across India.
Zoop partnered with WhatsApp to offer a seamless food ordering experience for train passengers across India.
Our challange:
Train passengers often faced issues finding clean, timely meals during long journeys. Food availability was inconsistent across stations, and ordering through mobile apps required good internet access and complex navigation. Many travelers preferred a simpler option, especially elderly users or those not comfortable with downloading apps. We needed a channel that was accessible, user-friendly, and widely trusted.
Why was WhatsApp chosen as the platform ?

WhatsApp has a massive user base in India and is already familiar to most train travelers. It offers real-time, low-bandwidth communication, making it ideal for on-the-go ordering without needing to install new apps.

How do users start ordering through WhatsApp ?

Passengers simply send a “Hi” to Zoop’s WhatsApp number. The chatbot asks for their PNR, fetches the train schedule, and displays food options at stations along their route—no app login required.

How is food delivered on the moving train ?

Orders are mapped to the train’s real-time running status. The food partner prepares and delivers the meal right at the selected station when the train arrives, ensuring passengers get their order on time.

What kind of food options are available ?

From regional thalis to biryanis, fast food, and even Jain meals—Zoop offers a diverse menu through verified FSSAI-licensed restaurant partners at over 150 major stations.

Is online payment supported ?

Yes, users can pay securely via UPI, cards, or wallets directly through a link sent in the WhatsApp chat. COD (Cash on Delivery) is also available at select stations.

How is customer support handled ?

If any issue arises, passengers can type “help” or speak directly to a live agent within the WhatsApp window. The team ensures quick resolution, real-time updates, and satisfaction follow-ups.
Achievement:
By integrating with WhatsApp, Zoop saw a 40% rise in food orders and a 2.2x increase in order completion rate within the first 90 days. The simplified experience made food ordering more accessible, especially for non-tech-savvy travelers. It also improved operational efficiency, reduced order failures, and elevated customer satisfaction with instant updates and zero missed deliveries. Zoop’s WhatsApp initiative has now become a travel essential—redefining how India eats on the move.
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